As a decentralized network, 1inch does not hold custody of users' funds. Each user signs every transaction within their own wallet, and assumes total responsibility for any/all funds lost. Blockchain transactions are permanent, therefore users cannot be refunded for failed transactions, gas costs, or loss due to market dynamics (i.e. slippage, price impact, front-running, internal commissions, impermanent loss, or external theft).
If funds are lost due to a confirmed technical malfunction while using 1inch protocols, there is a "bug bounty" program, in which you can submit the specific issue. Cases of this must be reported to the 1inch network's customer support channels with the transaction hash and other relevant information. If one of the developer teams confirms the bug and it is the direct cause lost funds, then the user will be compensated.
In rare cases, if a user accidentally sends funds directly to a 1inch smart contract address, they can be compensated for the loss.
Please, note that a full KYC/AML procedure is required for this.
A 1inch network compliance team will do a quick check of any external financial transaction to ensure it is in line with Anti-Money Laundering (AML) standards. As a result, an AML check will be requested of every user who is compensated for their loss of funds.
Under the KYC/AML procedure, the user must submit the following documents.
Please, note that refund is paid in USDT, USDC or 1INCH.